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Two Factor Authentication Instructions:

Two-Factor Authentication will be enabled for SIH MyChart Login on Sunday October 16th. The following instructional video will walk you through the setup:
Make Your MyChart Account More Secure with Two Factor Authentication - Youtube
Please be patient while waiting for a code to send. Do not close the MyChart tab or MyChart app while navigating to another webpage to retrieve your login code or MyChart will log out and require a new login code.
If you select the ‘Skip this step next time’ checkbox during setup, MyChart will remember your device or browser for 180 days and you won’t be prompted to enter another code until then.

What is two-factor authentication?

Two-factor authentication is an extra layer of security used to verify the identity of a person accessing their account. Two-factor authentication for your SIH MyChart account will require you to login with your username and password and then enter a single-use code that will be sent to your email address or cell phone via text.

How can I receive my two-factor authentication MyChart login code?

After you login to your SIH MyChart account, you will be prompted to select a delivery method of email or text to receive a message from SIH containing a six-character single use login code.
Do not leave the MyChart webpage once you have logged in and are waiting for the login code.
If you are accessing your email in the same web browser as MyChart, we recommend using a different browser tab.
If you are on a mobile device, we recommend switching between the MyChart app or web browser and your email while keeping both apps open.
Closing the MyChart tab or MyChart app while navigating to another webpage to retrieve your login code will cause MyChart to log out and require a new login code.
For instructions on how to switch browser tabs and to switch between apps on mobile devices, refer to the links below:
Switching Between Apps on Mobile Devices:

Switching Between Browser Tabs on Mobile Devices:

What should I do if I do not receive a two-factor authentication code?

Be patient as the email and text message delivery times can vary.
For email codes, you can also:

Check your spam folder.
Ensure that sihmychart.donotreply@sih.net is on your allowed email list.
Check any other email accounts that may be associated with your SIH MyChart account.
Press the “Back” option and try to receive a code via text message.

Turn Off Two-Factor Authentication:

If you do not want two-factor authentication to remain enabled to better secure your personal health information, you will be able to use the following steps to opt out after this initial setup through the MyChart Menu:

In the menu, select ‘Security Settings’ – under the ‘Account Settings’ tab (search ‘Security Settings’ or scroll).
Select the ‘Turn off two-step Verification’ button under the ‘Two Step verification settings’ title.
You will be prompted to enter your MyChart password. Select ‘Continue’ after entering it.
A verification code will need to be entered again. Select either ‘Send to my email’ or ‘Text to my phone’ depending on your preference.
Find the code in your email or text messages.
Enter the code in the ‘Enter Code’ box.
Select ‘Verify’.
You should receive the message ‘Two-step verification is now turned off for your account’.

Additions and improvements to your health information in MyChart:

At SIH we believe you should be able to see your important health information as soon as it is available. Beginning February 1, 2021 you may see additional health information in your MyChart and more timely notification of test results.

• If you had a test at SIH, your result will be sent to your MyChart as soon as it is final. This means, however, that you may see the result before your provider. Please allow 7 days for your provider to review your test result and advise you on your care.
• If you have seen a provider at a SIH Medical Group office, an SIH hospital emergency department or during a hospitalization at an SIH hospital, the provider visit note will now be sent to your MyChart.
Please note with the additional health information being sent to your MyChart, if you have granted a proxy access to your MyChart, your Proxy also has access to this additional information.

Communicate with your doctor
Get answers to your medical questions from the comfort of your own home.
Access your test results
No more waiting for a phone call or letter – view your results and your doctor's comments within days.
Request prescription refills
Send a refill request for any of your refillable medications.
Manage your appointments
Schedule your next appointment, or view details of your past and upcoming appointments.
Manage your bills
Easily view your statements, bills and make payments from anywhere.
Linked Apps and Devices
You are now able to connect a 3rd party application to your health record. For detailed instructions, click here.
Sign up for Paperless Billing
Easily manage your accounts and help the environment by going paperless.
MyChart new look
MyChart has a new look. Click on the video links below to learn more.
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